Remote Administrative Operations Manager (Thursday – Sunday)

• 100% Remote – Working from home

• 1 year contract – possibility of being renewed into permanent role

• 3 months probation

• Urgent/Immediate: This position requires someone to work a 3-day shift each week

• Friday – Sunday Shift:
– Friday: 10:00am to 8:00pm EST
– Saturday: 10:00am to 8:00pm EST
– Sunday: 10:00am to 8:00pm EST

• Yearly Performance Review

Launched in early 2010 in Toronto, Ontario, Homework Help Canada is a professional custom essay writing service that provides academic support and services to students. We are on a mission to become the top custom essay and professional writing company across North America and beyond.

Do you love writing emails? Are you a great leader and love team engagement? Do you love figuring out the puzzle of written communication from English as a Second Language (ESL/ELL) speakers? Do you believe in a zero-inbox strategy and love handling emails? Would you love managing work and communications between our customers and our really cool team of writers? That too, all from the comfort of your own home? Are you ready for a challenge, and interested in making an impact? If you answered YES, then this might be the job for you!

The role of the Remote Administrative Operations Manager will be to effectively manage the relationships between customers and writers at a superior level of customer service and quality. In turn, resulting in higher retention levels for both our customers and writers.

Please apply using the application form to find out if you are “The One” we are looking for.

• Loves to manage emails, messages, and communications with efficiency and professionalism.
• Loves to work with urgency while maintaining accuracy and attention to detail.
• Loves to complete data entry, reporting, and administrative tasks quickly and accurately.
• Loves to work independently while also being a collaborative and supportive team player.
• Loves to keep inboxes organized, responsive, and free of unanswered items.
• Loves to provide exceptional customer service through phone, email, and live chat support.
• Loves to communicate clearly and act as a liaison between clients, team members, and stakeholders.
• Loves to keep projects on track and ensure deadlines are met without compromise.
• Loves to coordinate multiple priorities, projects, and moving pieces in a fast-paced environment.
• Loves to assign work based on team members’ strengths, expertise, and availability.
• Loves to review work for quality and ensure client instructions are followed accurately.
• Loves to take discovery calls with prospective clients to understand their needs and recommend solutions.
• Loves to prepare proposals, quotes, and clear next steps for clients.
• Loves to track KPIs, analyze performance, and prepare reports that support business decisions.
• Loves to collaborate on special projects and contribute ideas that improve operations.
• Loves to take ownership of tasks and follow through until a successful resolution is reached.
• Loves to know when to escalate urgent or sensitive matters while maintaining accountability.
• Loves to build strong client relationships by providing thoughtful, proactive support.
• Loves to stay organized and keep projects, tasks, and workflows running smoothly.
• Loves to improve processes and create SOPs, templates, guidelines, and internal documentation.
• Loves to support both front-end customer service and back-end operational functions.
• Loves to bring structure, accountability, and calm to a busy and growing business.
• Loves to problem-solve, think critically, and find solutions when challenges arise.
• Loves to lead during their shift and help keep the team focused, productive, and successful.
• Loves to take initiative on new projects, creative ideas, and opportunities that help the company grow.

• Minimum of 1-3 years of administrative experience in an office or remote working environment
• Minimum of 1 year experience working the night shift or weekend shift (experience with both is an asset)
• Minimum of 1-3 years of administrative/receptionist experience in an office
• Minimum 6 months of experience working remotely (home office)
• Minimum BA Degree/Diploma (Business/Administrative/Communications Preferred)
• Works with a high-level of efficiency and able to multitask with different platforms
• Typing speed above 70 words per minute
• Able to perform basic math calculations such as addition, multiplication, subtraction to lock down sales
• Has experience with data entry in a fast and efficient work environment
• High-degree of organization and planning skills
• Highly committed to a strong level of attention to detail
• Excellent email writing skills; clearly being able to articulate issues between writers and clients, and writing concise emails with clarity
• Highly empathetic and understanding of customer and writer demands/nature
• Strong intuitiveness leading to good decision-making skills
• Strong mediation skills between writers and clients
• Bridge builders between writers, clients, and staff
• Highly calm when under pressure during stressful and busy seasons
• Excellent sales track record and lock down experience
• Develops high level of satisfaction in locking down a deal from start to finish
• Works hard towards maintaining client relationships for both small/large projects – regardless of project duration (short term/long term)
• Professional writing and speaking must be a core value

To apply, please fill out the application form below and submit the following:

• A complete chronological resume, including dates of employment.
• A cover letter that addresses the following points:
– Why is the Friday – Sunday shift a great fit for your lifestyle?
– What are your long term goals for this position?
– What excites you most about this position?
– How does your past work experience relate to this job?
– Please include previous night shift experience.

We ensure that all personal information including phone number or email will not be shared with any third party. We respect the privacy of our employees at all times and are dedicated to ensuring the same of our clients.

We thank all applicants, however, only those selected for an interview will be contacted. Homework Help Canada is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates. Homework Help Canada offers accommodation for applicants in our recruitment processes. If you are contacted regarding a job opportunity, please advise if you require accommodation.